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                        Ground-Floor BPM

                        Bloggers and BPM pundits tend to make a big deal about "maturity", the idea that organizations implement technology along a curve the runs from relatively unsophisticated to highly complex. To my knowledge, this idea was first formally described at Carnegie... Read More..

                        In a previous post, I shared my thoughts on the effects of three significant trends--cloud, mobile, and BYOD--on user demand. But the relentless march of user expectation doesn't end there. The hard truth is that today even the most technically... Read More..

                        Last week I began a discussion of two predictions I am making for 2013. As you no doubt recall, the first of these was that packaged application vendors will accelerate their embrace of BPM this year. This week I'll cover... Read More..

                        Welcome to 2013! So, BPM fans (as well as those who are simply BPM-curious) may wonder what's in store this year on the BPM front. A recent forum topic raised the same question. I gave two short answers (plus one... Read More..

                        Out of Office

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                        It's the time of year when most of us are either thinking of getting away for a few weeks, or silently envying those who are. Each holiday season a good number of our co-workers decamp, whether to the beach, the... Read More..

                        Total Mobility

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                        Mobile, BYOD, and cloud-based computing have combined into a perfect storm, drenching IT in a downpour of user demand. A new level of expectations have been set: secure access, any time, any place, any device. As Forrester analyst Clay Richardson... Read More..

                        Bottoms up!

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                        Your business has a problem. Customer service inquiries are slipping through the cracks, leading to complaints. Worse, the unhappy customers have taken to social media to share their experiences, threatening new business. As the guy in charge of service, you... Read More..
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                        Last time, I noted that the history of business process automation has been plagued with complexity, cost overruns, and outright failures. I promised that my next post would explain how BPM moves us beyond the bad old days, and why... Read More..

                        Last year, ebizQ Forum managing editor Peter Schooff asked his readers and contributors if processes should "be fixed" before migrating them to a BPM platform. At first I thought he was asking if processes should be rendered incapable of reproducing, but then... Read More..

                        It's 8 p.m., you haven't had dinner, and the end of the work day is nowhere in sight. You've got management reports to prepare and a presentation to deliver in the morning. Those are the highest-priority items on your plate,... Read More..

                        Scott covers ground-level BPM issues of interest to enterprise users who are tasked to do more with less while improving business processes.

                        Scott Menter

                        E. Scott Menter is the VP of Business Solutions for BP Logix, a provider of business process management (BPM) solutions to corporate, non-profit, and government organizations. In addition to technology leadership positions in financial services and higher education, Scott also spent over a decade leading his own identity management software firm. Contact Scott at

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